1.What equipment do you offer, are you the direct manufacturer, and what can you do for me?
With over 45 years of experience, we are a reputable and seasoned manufacturer specializing in mining crushing and grinding equipment. While historically focused on the domestic market, we have been actively expanding into international markets to meet evolving demands. At our core, we are a company that values technological innovation and prioritizes customer experience. Holding multiple technology patents and international certifications, we focus on tailoring crushing solutions and innovating equipment technologies based on customer requirements and production efficiency.
Operating as a direct manufacturer, we strive to provide cost-effective solutions by offering competitive pricing directly to our customers. Our collaborative efforts extend to partnerships with major international construction projects. In recent years, we have adapted to regional demands by engaging in sales partnerships with local distributors, and in regions such as the Americas and Africa, we have established localized equipment installation teams.
Our product range includes crushing, grinding, vibrating screens, and drying equipment, all renowned for their efficiency, stability, and durability.
2.What materials are your equipment suitable for processing?
Our equipment is suitable for processing various materials such as granite, river pebbles, basalt, marble, quartz, copper, iron, manganese ores, construction waste, coal, slag, glass, and more. It can effectively crush and grind these materials to meet different particle size requirements.
3.What is the production capacity of the equipment? Can it be customized according to requirements?
Wocato's and Wocatspom's crushing equipment boasts powerful production capabilities. Typically, the capacity of stationary crushing plants ranges from 5 to 1200 tons per hour, while mobile crushing plants range from 30 to 600 tons per hour. Additionally, we offer customized solutions tailored to meet specific customer requirements, catering to diverse processing scenarios. For instance, we can configure ultra-compact mobile crushing plants with capacities as low as 5 to 20 tons per hour. By informing us about the materials to be processed, intended use, required capacity, and output size, our engineers can design the most suitable configuration and provide a competitive quote.
4.How should your equipment be maintained, and how is installation and after-sales service guaranteed?
Our equipment requires regular maintenance, including cleaning, lubrication, and parts replacement, to ensure its proper functioning and extend its lifespan. We provide a professional installation team responsible for on-site equipment installation and commissioning. Technical and operational training is also offered to ensure the equipment can be put into operation smoothly. Moreover, we have established a robust after-sales service system, which includes 24/7 technical support, dispatching engineers for regular equipment inspections and maintenance, and prompt response to customer inquiries and needs, all aimed at ensuring our customers' equipment operates smoothly and achieves efficient production.
5.How do you ensure timely delivery, shipping, and safe transport of the equipment?
To ensure timely delivery, shipping, and safe transport of our equipment, we rely on our team of over 150 workers, engineers, quality inspectors, and staff members to guarantee both the safety of production processes and on-time deliveries. Prior to shipment, our engineers conduct machine testing and provide live streaming or video connections for your inspection. Additionally, we welcome visitors to our factory for on-site visits to witness our operations firsthand.
When it comes to shipping, our dedicated personnel handle meticulous packaging, such as reinforced wooden crates, lifting equipment, and trailers, to ensure the machines are shipped intact. For transportation, we collaborate with reputable and large-scale logistics companies to guarantee the safe and timely delivery of the equipment.
In summary:
We have a workforce of over 150 professionals ensuring safe production and timely deliveries.
Engineers conduct machine tests before shipping and offer live streaming for inspection.
Visitors are welcome to tour our factory for firsthand experience.
Our shipping personnel meticulously package machines for safe transit.
Collaborations with renowned logistics companies ensure secure and timely equipment transportation.
6.What are the advantages of your equipment compared to competitors?
At Wocato and Wocatspom, even down to the smallest component like a washer, we use national standard materials in our equipment to ensure a superior cost-performance ratio and achieve true win-win cooperation. Over the years, we have stood out domestically and internationally for our equipment's outstanding performance, reliable quality, and professional technical support. We continuously innovate and are dedicated to providing customers with higher quality products and services.
7.Do you have overseas success cases and equipment sites that can be visited?
Wocato and Wocatspom has extensive industry experience and a track record of success, earning a strong reputation among clients in mining, construction, cement, and other sectors both domestically and internationally. We have long-standing relationships with clients who are willing to share their production experiences with others. If you have procurement needs and are interested in visiting production sites, you can contact our engineers for assistance.
8.How is the energy consumption and environmental performance of your equipment?
Wocato and Wocatspom also places a strong emphasis on green environmental protection, advocating for green production and green mining concepts. Our equipment is designed to be energy-efficient, in line with environmental standards, and dedicated to assisting clients in reducing energy consumption and minimizing environmental impact.
9.Are your equipment components easy to procure? Do you offer spare parts services?
Certainly, as a brand-focused company that highly values after-sales service, we also offer a lifetime one-stop service for purchasing genuine brand original equipment components, ensuring our customers have peace of mind when it comes to after-sales support. Furthermore, we are actively seeking to collaborate with local industry-specific parts distributors abroad, aiming to provide our customers with seamless spare parts services.
10.which countries and ports you usually export to?
Our equipment can be exported to all countries worldwide and to any port you specify
11.Could you tell me the delivery time for your equipment?
Normally, the delivery time is as follows:
Single machine: 20–25 days
Stationary crushing plant: 35 days for capacity ≤200 TPH, and 40 days for capacity >200 TPH
Wheeled crushing plant: 35–40 days
Crawler-type crushing plant: 45 days
12.What payment methods do you support?
For small machines: 100% T/T, Western Union, or cash in advance.
For large machines: 30% deposit and 70% before shipment.
We accept payment by T/T, L/C, Western Union, or other agreed methods
13.what is the warranty period for your equipment?
The warranty period is usually 15 months from the date of the bill of lading or 12 months from the start of equipment operation, whichever comes first.
